Fretwell-Downing Hospitality Acquisition by Civica

I am delighted to inform you that on 25 March 2020 Civica Group, one of the UK’s top 3 software companies, completed the acquisition of Fretwell-Downing Hospitality Limited (“FDH”) by Civica UK Limited. The combination of Civica and FDH is an exciting development for our customers, partners and employees, providing a stronger capability while maintaining the focus and flexibility to respond to our customers’ needs. This acquisition represents a legal change of control of FDH.

It remains business as usual for the FDH team. We will operate within the Civica Group as a dedicated business unit and your day-to-day contact with us will continue seamlessly through our team. There is no change to our offerings or services – indeed, these are an important addition for Civica, adding specialist capability and expertise to the Group’s activities.

Headquartered in the UK, Civica is a British company with a presence also in Australia, New Zealand and America, and a history dating back to the 1980s. Employing more than 5,000 people, it provides cloud software, digital solutions and automation behind vital services to more than 3,200 organisations in the public and private sector in 10 countries around the world. Civica has a strong culture and a reputation as a good company to do business with, supported by its Investors in People ‘Gold’ accreditation and a strong foundation of financial and operational stability. You can find out more at

Civica provides an extensive range of specialist applications which are used by more than 2 million professionals internationally to improve and automate daily tasks from critical front line services to back office administration. Informed by deep experience, and increasingly using digital and cloud platforms, Civica works with customers to streamline essential activities, raise standards and save money.

Being part of Civica will allow us to continue our current activities with access to increased resources as well as added value services. The combined business has a comprehensive portfolio, from specialist applications and IT management to business process services, and we believe this will deliver exceptional value to existing and prospective customers and partners.

I will be remaining with the business and I look forward to continuing to work with you and with new customers as part of the wider Civica Group. If you would like further information or clarification please speak to your usual contact or contact me directly.

Your sencerely,

Phil Jones

Managing Director – FDH

2020 Fretwell-Downing Hospitality