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by-appointmentBy Appointment to
Her Majesty The Queen Suppliers of Hospitality Software Fretwell-Downing Hospitality Sheffield


Food Management – Frequently Asked Questions

Why use food management software’

How do I know if I need software for my food/catering business?

If you’re finding that your business is held back due to the lack of time, lack of cost control, increasing food prices, allergen legislation, the requirement for nutritional analysis, no stock control and paper trails longer than you can imagine – then catering software certainly has a place in your business.

Saffron is able to assist with many back office processes with recipe costing, nutritional and allergen analysis, stock control and purchase management – read more about how Saffron could help your food business here.

How does your catering software provide a solution?

Our Saffron system can help you manage all of your back office operations in real time, from recipe and menu management, allergens and nutrition, stock and inventory, wastage, purchasing, deliveries, invoice management, supplier payment, income and expenditure analysis, advanced reporting and even implementing standard policies, procedures and documents across different sites. You can also use our other Saffron products. Our allergen web-portal provides accurate allergen profiles of all your food. Saffron Connect is our handheld barcode reader designed to streamline your stock taking.

We also offer Xpress, our ordering system for kiosks or desktops – perfect if you want to add online ordering to your offer. For the healthcare sector, we offer Saffron Patient Ordering.

Saffron can be used on its own – and even broken down by functionality or with our additional products and configured to work in the way your business operates, providing you with a solution specific to your requirement.

Can I read reviews of your catering software?

Of course, see our case studies section for more information from our many clients about the benefits they have found from implementing Saffron within their business.

Things to consider before you invest in software

Is there a free trial of your catering software?

We would suggest an online demo to see how the system works and how it could benefit you as a business, once you have seen the system we would be happy to discuss a free trial for a limited period.

Get in touch to arrange an online demo today.

Can I get a demo of your catering software?

Yes, we will be pleased to show you how it works and what Saffron can do for you. Please call us on please call us on +44(0) 114 281 6060, email us at or complete our enquiry form.

Installing the software

How is your catering software implemented or installed?

Our Technical Team can deploy Saffron in several ways. If you choose an in-house option, your installation will be customised to your individual system requirements. Please see our delivery and installation page for more information.

How to make the most of the software

Is your catering software simple to use?

Yes, our Project Managers will work closely with you to ensure you get the most out of your Saffron solution and are confident in using the system following implementation too.

Our system is used by thousands of users all over the world, from a multitude of sectors and backgrounds, demonstrating just how easy Saffron is to use.

Do you offer training on using the software?

During the implementation phase of Saffron our Projects team will train you and your team on Saffron and how to get the best from the system based on your business requirement. We would usually provide training at your site, however we can also offer online training courses or classroom training at our Sheffield offices. Alternatively, we can train one of your learning and development staff to deliver the training themselves.

Need a refresh’ No problem – we can provide refresher training, or training for new members of staff whenever you may need it.

See our training section for more information.

What support do you provide for your catering software?

  • Business consultancy including Prince 2 project management and implementation support
  • Delivery and installation, whether you want a web-based subscription or installation on your own servers
  • Training on using Saffron products – in a manner and location to suit you


  • Software support via our customer support team, who are available 5 days a week – both by telephone and online support.

See our Services area for more information and contact details.

Software costs and charges

Do you offer different packages of your software?

Yes. With Saffron, you can take on the whole solution or pick and choose the modules that are right for your business.

How am I billed or charged for using the software?

Saffron is usually offered on a subscription basis – which can be invoiced or payments taken via Direct Debit. We can look at billing timescales to suit you, whether that would be monthly, quarterly, annually, or for the whole contract term.

Can I get a discount on your catering software?

The cost of Saffron is based upon the number of sites and functionality of the system and price will always be negotiated based upon the size of solution required.


Software enquiry

Please leave this field empty.

  • Request a demoYesNo