“The utilisation of Saffron has enabled instant viewing of operational activity; this in turn facilitates the swift interaction to resolve challenges proactively. The speed and accuracy of access we have to data is one of the key benefits we have found from Saffron. Saffron has enabled us to consolidate the processes and reporting system we adhered to previously, which has effectively improved the efficiency of our operations.”
Interserve is one of the world’s foremost support services and construction companies, operating in the public and private sectors in the UK and internationally, offering advice, design, construction, equipment, facilities management and front-line services. Interserve is based in the UK and is listed in the FTSE 250 index. The Group employs some 50,000 people worldwide and in 2012 generated gross revenue of £2.4 billion.
Interserve has provided catering services as part of their total facilities management solution for a number of years.
The delivery of services to approximately 200 centres is varied both geographically and by service style, examples of which are:
It was Interserve’s aim to drive forward the catering in a way that would enable consolidation of reporting, a more streamlined purchasing process, reduce wastage and also more accurate recipe and menu management for the benefit of their clients.
With such a variety of catering units spread across the United Kingdom, Interserve was looking for a solution that would enable them to further improve central reporting whilst streamlining catering operations within each of the 180 centres.
Initially Interserve saw Saffron introduced as a pilot system, with the aim to consolidate the volume of data that was being used to report on business performance. The success of this pilot saw Saffron rolled out throughout the business.
Alex Briggs, Head of Catering Services.